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Small win: NPS surveys caught a churn risk early

dana_trin_ad77b

Posting this for our SMB tier. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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ivy_carr_b253c

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

omar_sato_30c57

Honestly CES tracking didn't move NPS for us. Zapier did more.

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