Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
+1. The Marketo step is where ours kept breaking.
Have you tried routing it through Snowflake? Fixed the NPS gap for us.
We hit this too. Scoping session replay to our SMB tier first made it manageable.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.
We measure CES weekly now and it's made auto-theming decisions much easier.