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Marketo sync dropping NPS — anyone seen this?

gus_okafor_c223c

We measured the health score before and after turning on dashboards. The result surprised us. Anyone seen the same?

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tom_nair_c4cc7

Spent a week on this. The fix was tying the in-app survey to the account owner field.

gus_carr_9c60e

We measure response rate weekly now and it's made journey mapping decisions much easier.

omar_akoto_47fbc

Have you tried routing it through Segment? Fixed the NPS gap for us.

priya_dunn_85374

Honestly session replay didn't move renewal rate for us. Zendesk did more.

theo_vance_63928

Same setup here. In our case it came down to segments being too broad.

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