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Snowflake vs Salesforce for pushing CSAT surveys data?

marcus_webb_a6572

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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diego_holt_848f8

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

liam_frei_8fb16

+1. The Intercom step is where ours kept breaking.

sofia_carr_34729

Spent a week on this. The fix was tying auto-theming to the account owner field.

tom_rourke_1d83a

We measure NPS weekly now and it's made response routing decisions much easier.

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