We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.
Worth checking your churn window. Ours was skewed until we narrowed it.
Honestly response routing didn't move time-to-resolution for us. Zapier did more.
Following. We're about to do the same thing for enterprise accounts.
