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How we cut the health score reporting from days to minutes

sofia_pratt_e3ad7

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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Comments

carl_pace_098c2

Honestly CSAT surveys didn't move renewal rate for us. Segment did more.

sam_hale_d0b28

Following. We're about to do the same thing for our SMB tier.

tom_frei_a53b9

+1. The Jira step is where ours kept breaking.

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