We're working through session replay and we scaled past 5,000 accounts. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Worth checking your response rate window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for enterprise accounts.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
+1. The Slack step is where ours kept breaking.
