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How we cut response rate reporting from days to minutes

tom_sato_b0e06

Posting this for self-serve users. We care most about NPS and I'm not sure NPS surveys is the lever. Talk me out of it?

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sam_ng_579f3

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

elena_trin_0a4d5

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

hana_ng_88c10

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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