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Slack sync dropping time-to-resolution — anyone seen this?

dana_webb_5f1fe

Quick one. Since we rolled it out to the support team, our response rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

carl_ng_6b5d6

Worth checking your CSAT window. Ours was skewed until we narrowed it.

sofia_webb_280fd

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

gus_nair_f3635

Spent a week on this. The fix was tying journey mapping to the account owner field.

wade_mehta_f1265

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

jack_carr_6ece1

+1. The Snowflake step is where ours kept breaking.

dana_boyd_1a04a

+1. The Marketo step is where ours kept breaking.

bea_pratt_4a2ca

We measure the health score weekly now and it's made dashboards decisions much easier.