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What worked for us setting up CES tracking

mira_soto_5adbd

We're working through journey alerts and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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omar_mehta_2e310

Spent a week on this. The fix was tying journey alerts to the account owner field.

tara_calvi_abb73

Have you tried routing it through Snowflake? Fixed the response rate gap for us.

ivy_boyd_7484b

Following. We're about to do the same thing for our SMB tier.

elena_webb_c6190

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

carl_pratt_a000c

Following. We're about to do the same thing for self-serve users.

omar_holt_99714

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

aisha_hale_7ea44

Honestly dashboards didn't move NPS for us. Intercom did more.