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Roles and permissions for our SMB tier on the dashboards?

nadia_quinn_d6450

Posting this for trial users. We care most about churn and I'm not sure CES tracking is the lever. Talk me out of it?

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elena_voss_b70f7

Curious what cadence you landed on. We over-asked and CSAT tanked.

aisha_lund_bc04c

Same setup here. In our case it came down to auto-theming being too broad.

lena_lund_f6730

Honestly session replay didn't move NPS for us. Slack did more.

esme_calvi_1bcd8

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

omar_ng_0d6e7

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

carl_webb_e4ebc

Same setup here. In our case it came down to response routing being too broad.