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Small win: journey mapping caught a churn risk early

ruth_rourke_3889b

Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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sam_soto_dc2b2

Have you tried routing it through Slack? Fixed the NPS gap for us.

ruth_voss_3da43

Curious what cadence you landed on. We over-asked and response rate tanked.

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