Quick one. Since we added a second product line, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Following. We're about to do the same thing for renewals at risk.
Curious what cadence you landed on. We over-asked and the health score tanked.
We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.
We measure response rate weekly now and it's made segments decisions much easier.
