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Zendesk integration setup tips for enterprise accounts?

dana_nair_5dd32

Trying to get NPS surveys right for renewals at risk. The defaults don't quite fit. What did you change?

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maya_trin_5a4cd

Worth checking your CES window. Ours was skewed until we narrowed it.

hana_ng_d5269

Same setup here. In our case it came down to the feedback widget being too broad.

elena_pace_72d35

Spent a week on this. The fix was tying response routing to the account owner field.

marcus_pace_0da1b

Honestly NPS surveys didn't move the health score for us. Zendesk did more.

mira_marsh_538e3

We measure CSAT weekly now and it's made response routing decisions much easier.

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