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Intercom sync dropping CES — anyone seen this?

gus_mehta_25642

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure NPS surveys is the lever. Talk me out of it?

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yuki_soto_c07e7

Spent a week on this. The fix was tying the in-app survey to the account owner field.

maya_carr_03dea

Spent a week on this. The fix was tying CES tracking to the account owner field.

ivy_marsh_c9191

Curious what cadence you landed on. We over-asked and response rate tanked.

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