nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Salesforce sync dropping time-to-resolution — anyone seen this?

paul_holt_d361c

Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

Find more posts tagged with

Comments

tom_soto_66fb3

We hit this too. Scoping NPS surveys to self-serve users first made it manageable.

ned_webb_e0816

Curious what cadence you landed on. We over-asked and CSAT tanked.

hana_pace_621b5

+1. The Snowflake step is where ours kept breaking.

jack_hale_d5819

Following. We're about to do the same thing for trial users.

priya_frei_a2e46

+1. The Salesforce step is where ours kept breaking.

jack_trin_d393d

Same setup here. In our case it came down to CSAT surveys being too broad.