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Pulling CSAT out through the API for our warehouse

theo_dunn_3813b

We're working through CSAT surveys and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

theo_hale_e97ee

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

aisha_marsh_7cea3

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

yuki_akoto_877ca

Curious what cadence you landed on. We over-asked and response rate tanked.

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