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What worked for us setting up CSAT surveys

nina_boyd_12bbe

We measured response rate before and after turning on dashboards. The result surprised us. Anyone seen the same?

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marcus_boyd_1b575

Curious what cadence you landed on. We over-asked and the health score tanked.

carl_akoto_005b4

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

carl_boyd_7740a

Same setup here. In our case it came down to session replay being too broad.

paul_dunn_b1ab0

Following. We're about to do the same thing for trial users.

felix_mehta_84662

We measure CES weekly now and it's made the feedback widget decisions much easier.

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