Quick one. Since we added a second product line, our response rate has been all over the place. Is that a segments config issue or are we reading it wrong?
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to NPS surveys being too broad.
We hit this too. Scoping session replay to trial users first made it manageable.
Spent a week on this. The fix was tying response routing to the account owner field.
