Quick one. Since we switched CRMs last month, our churn has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Worth checking your churn window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and the health score tanked.
Following. We're about to do the same thing for our SMB tier.
We hit this too. Scoping NPS surveys to self-serve users first made it manageable.
We measure time-to-resolution weekly now and it's made segments decisions much easier.
