We measured renewal rate before and after turning on dashboards. The result surprised us. Anyone seen the same?
+1. The Jira step is where ours kept breaking.
We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.
+1. The Slack step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and CES tanked.
Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.