nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: CES tracking caught a churn risk early

nina_ng_dfb0f

Posting this for our SMB tier. We care most about CES and I'm not sure the feedback widget is the lever. Talk me out of it?

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paul_dunn_a2b1b

Have you tried routing it through Zendesk? Fixed the response rate gap for us.

marcus_holt_b9f0e

Spent a week on this. The fix was tying the feedback widget to the account owner field.

wade_lund_18cce

Curious what cadence you landed on. We over-asked and CES tanked.

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