We measured CES before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
We hit this too. Scoping journey mapping to self-serve users first made it manageable.
Honestly response routing didn't move churn for us. Microsoft Teams did more.
Same setup here. In our case it came down to response routing being too broad.
Honestly dashboards didn't move response rate for us. Segment did more.