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Pulling time-to-resolution out through the API for our warehouse

maya_okafor_770b9

We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around NPS. Any rules of thumb?

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paul_pace_8b90b

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

dana_voss_a6c61

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

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