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Moved response rate with segments — here's our setup

dana_voss_2f7c4

We measured renewal rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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Comments

priya_carr_7b62d

We hit this too. Scoping dashboards to trial users first made it manageable.

gus_carr_ccb60

Honestly the in-app survey didn't move churn for us. HubSpot did more.

nadia_pratt_ec504

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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