Posting this for self-serve users. We care most about time-to-resolution and I'm not sure auto-theming is the lever. Talk me out of it?
We hit this too. Scoping NPS surveys to self-serve users first made it manageable.
Worth checking your the health score window. Ours was skewed until we narrowed it.
We hit this too. Scoping NPS surveys to trial users first made it manageable.