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Roles and permissions for self-serve users on the dashboards?

cole_frei_8352f

Trying to get response routing right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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dana_boyd_e8ab7

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ivy_hale_3267e

Spent a week on this. The fix was tying dashboards to the account owner field.

yuki_pace_68580

Curious what cadence you landed on. We over-asked and renewal rate tanked.

dana_carr_6d563

We hit this too. Scoping journey mapping to our SMB tier first made it manageable.

ruth_ng_bad39

We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.

theo_soto_f3823

Worth checking your CSAT window. Ours was skewed until we narrowed it.

esme_frei_93061

We hit this too. Scoping response routing to enterprise accounts first made it manageable.