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Zapier vs Zendesk for pushing the in-app survey data?

ruth_rourke_2f2a3

We measured CES before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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bea_rourke_ab0dd

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

kiran_calvi_7607d

Spent a week on this. The fix was tying CES tracking to the account owner field.

esme_webb_ca34f

We measure CSAT weekly now and it's made CSAT surveys decisions much easier.

dana_trin_39967

Spent a week on this. The fix was tying dashboards to the account owner field.

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