We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.
Curious what cadence you landed on. We over-asked and churn tanked.
Following. We're about to do the same thing for our SMB tier.
+1. The Salesforce step is where ours kept breaking.
