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Zapier sync dropping CSAT — anyone seen this?

gus_lund_a727f

We measured churn before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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liam_carr_d05ba

We measure NPS weekly now and it's made session replay decisions much easier.

omar_marsh_4a407

Curious what cadence you landed on. We over-asked and response rate tanked.

carl_calvi_7f917

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

priya_frei_a2e46

Following. We're about to do the same thing for our SMB tier.

ned_sato_41c1f

Following. We're about to do the same thing for self-serve users.

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