Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
We hit this too. Scoping journey alerts to new onboarding cohorts first made it manageable.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to journey mapping being too broad.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Following. We're about to do the same thing for new onboarding cohorts.
