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Microsoft Teams sync dropping response rate — anyone seen this?

yuki_pratt_c6e2f

Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

ned_calvi_33951

Honestly session replay didn't move time-to-resolution for us. Intercom did more.

liam_webb_a206e

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

liam_quinn_63251

Same setup here. In our case it came down to auto-theming being too broad.

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