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Moved CSAT with session replay — here's our setup

dana_pratt_1e6e1

Trying to get CES tracking right for renewals at risk. The defaults don't quite fit. What did you change?

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carl_quinn_73527

Have you tried routing it through Slack? Fixed the CSAT gap for us.

bea_akoto_ac699

Spent a week on this. The fix was tying session replay to the account owner field.

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