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Reusable CSAT surveys setup we share with new CSMs

owen_holt_c527f

Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Comments

carl_marsh_3beef

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

omar_sato_91909

We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.

nadia_marsh_edc78

+1. The HubSpot step is where ours kept breaking.

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