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SSO question affecting who sees NPS surveys

tom_dunn_4f54c

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

owen_holt_551ae

Honestly CES tracking didn't move the health score for us. Microsoft Teams did more.

owen_akoto_e2c08

Same setup here. In our case it came down to the feedback widget being too broad.

tom_lund_a9df8

Have you tried routing it through Snowflake? Fixed the CES gap for us.

zoe_holt_71796

Curious what cadence you landed on. We over-asked and churn tanked.

aisha_pace_dc67b

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

jack_sato_10356

Honestly the feedback widget didn't move CSAT for us. Snowflake did more.

diego_vance_dc1fe

We hit this too. Scoping journey alerts to renewals at risk first made it manageable.