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Reusable session replay setup we share with new CSMs

paul_hale_6846f

Trying to get response routing right for renewals at risk. The defaults don't quite fit. What did you change?

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sam_lund_b07b6

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

gus_mehta_3784c

Same setup here. In our case it came down to journey mapping being too broad.

ravi_carr_f6f50

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

nina_webb_a6878

We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.

bea_reyes_77da2

We measure churn weekly now and it's made response routing decisions much easier.

felix_holt_263de

+1. The Snowflake step is where ours kept breaking.