Half our team lives in Marketo, so getting journey mapping data in there matters. How clean has that been for you?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Curious what cadence you landed on. We over-asked and response rate tanked.
Same setup here. In our case it came down to CES tracking being too broad.
Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.