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Small win: CSAT surveys caught a churn risk early

kiran_rourke_3354b

Half our team lives in Zendesk, so getting journey mapping data in there matters. How clean has that been for you?

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Comments

yuki_rourke_9d28b

Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.

ivy_voss_377b9

We hit this too. Scoping CES tracking to self-serve users first made it manageable.

ned_dunn_4d436

+1. The HubSpot step is where ours kept breaking.

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