Quick one. Since volume tripled after launch, our renewal rate has been all over the place. Is that a dashboards config issue or are we reading it wrong?
Following. We're about to do the same thing for our SMB tier.
Spent a week on this. The fix was tying segments to the account owner field.
We hit this too. Scoping session replay to renewals at risk first made it manageable.
Honestly the feedback widget didn't move NPS for us. Salesforce did more.
