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What worked for us setting up journey alerts

omar_voss_8626e

Half our team lives in Slack, so getting the in-app survey data in there matters. How clean has that been for you?

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maya_webb_8a4cc

Spent a week on this. The fix was tying journey alerts to the account owner field.

gus_holt_2e02a

We measure response rate weekly now and it's made session replay decisions much easier.

gus_okafor_c223c

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

nina_lund_76558

Same setup here. In our case it came down to journey alerts being too broad.

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