Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a session replay config issue or are we reading it wrong?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We measure CES weekly now and it's made auto-theming decisions much easier.
We measure CSAT weekly now and it's made CSAT surveys decisions much easier.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
