Quick one. Since we moved to a quarterly cadence, our time-to-resolution has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Same setup here. In our case it came down to CES tracking being too broad.
+1. The Snowflake step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Same setup here. In our case it came down to journey alerts being too broad.
Same setup here. In our case it came down to auto-theming being too broad.
