We measured the health score before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?
We hit this too. Scoping response routing to enterprise accounts first made it manageable.
+1. The Zendesk step is where ours kept breaking.
Spent a week on this. The fix was tying response routing to the account owner field.
Honestly the feedback widget didn't move the health score for us. Intercom did more.