We're working through the in-app survey and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?
Have you tried routing it through Zapier? Fixed the CSAT gap for us.
Same setup here. In our case it came down to CSAT surveys being too broad.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
