Posting this for enterprise accounts. We care most about churn and I'm not sure journey alerts is the lever. Talk me out of it?
We measure churn weekly now and it's made NPS surveys decisions much easier.
Spent a week on this. The fix was tying session replay to the account owner field.
We hit this too. Scoping segments to self-serve users first made it manageable.
Worth checking your NPS window. Ours was skewed until we narrowed it.
