Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Same setup here. In our case it came down to journey alerts being too broad.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.
