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How we cut time-to-resolution reporting from days to minutes

paul_pace_8934e

Quick one. Since we switched CRMs last month, our time-to-resolution has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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Comments

yuki_reyes_6268d

+1. The Marketo step is where ours kept breaking.

diego_akoto_69b9d

Have you tried routing it through Intercom? Fixed the CSAT gap for us.

dana_trin_853ce

Spent a week on this. The fix was tying auto-theming to the account owner field.

tara_hale_ca182

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

gus_nair_3e419

Spent a week on this. The fix was tying journey alerts to the account owner field.

wade_voss_e59ed

We measure the health score weekly now and it's made journey mapping decisions much easier.