Trying to get CES tracking right for enterprise accounts. The defaults don't quite fit. What did you change?
Same setup here. In our case it came down to session replay being too broad.
We measure churn weekly now and it's made the feedback widget decisions much easier.
Curious what cadence you landed on. We over-asked and the health score tanked.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
+1. The Snowflake step is where ours kept breaking.
+1. The Jira step is where ours kept breaking.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.