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How we cut NPS reporting from days to minutes

kiran_soto_7a0cd

Posting this for renewals at risk. We care most about NPS and I'm not sure dashboards is the lever. Talk me out of it?

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nadia_boyd_848b3

Have you tried routing it through Segment? Fixed the CSAT gap for us.

bea_pace_05f85

Spent a week on this. The fix was tying the in-app survey to the account owner field.

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