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What worked for us setting up CES tracking

zoe_quinn_4cbbc

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Comments

omar_sato_e91f5

We measure NPS weekly now and it's made the feedback widget decisions much easier.

zoe_trin_6a5a0

Same setup here. In our case it came down to the in-app survey being too broad.

nina_soto_d2ad6

Worth checking your NPS window. Ours was skewed until we narrowed it.

diego_hale_bf41e

Curious what cadence you landed on. We over-asked and the health score tanked.

marcus_holt_b9f0e

Spent a week on this. The fix was tying CES tracking to the account owner field.

nina_soto_c4b6c

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

cole_lund_18503

Same setup here. In our case it came down to CSAT surveys being too broad.